Support & contact
How to contact us about the MCP server, and what to include in a report.
Where to write
Email [email protected] for connection problems, unexpected tool behavior, rate-limit questions, and listing feedback. We reply within two business days.
For vulnerabilities and suspected data exposure, use the same address with SECURITY in the subject
line — see Report a vulnerability.
What to include
- The workspace ID (UUID or the numeric ID shown in the app).
- The tool name and the timestamp of the failing call, with timezone.
- The JSON-RPC request
id, the HTTP status, and theisErrorflag oruserErrorsentries that came back. - Your MCP client and version (Claude.ai, Claude Desktop, Claude Code, or another client).
That is enough to trace a call in our logs.
Before you contact us
Check Troubleshooting first — the symptom table covers 401s, missing tools, workspace resolution, empty results, and rejected writes, which between them account for most reports.
For API-level questions unrelated to MCP, the guides and the API reference cover the same surface with field-level detail.